Processing Time: 

Orders are typically processed within 2-3 business days (excluding weekends and holidays). You will receive an email notification with tracking information once your order has shipped.

*Standard processing time does not include items listed as pre-order or low stock, shipping time will be updated via e-mail accordingly.*                            

Shipping Methods & Rates:         

We offer several shipping options to meet your needs: Standard Shipping: 5-7 business days Expedited Shipping: 2-3 business days Overnight Shipping: 1 business day Shipping rates are calculated at checkout based on your location and the shipping method selected. We currently do not offer international shipping.                                                                                                               

We want you to love your purchase, but we understand that sometimes things don't work out.Here's how our return and exchanges process works.

Return Window:                                                                                                                                         

You may return items within 5 days of receiving your order for a full refund or exchange.Eligibility for Returns: To be eligible for a return, items must be: Unworn and in their original, undamaged condition. In their original packaging with all tags and labels attached 

Non-Returnable Items:                                                                                                                              

For hygiene and safety reasons, we are unable to accept returns on earrings and custom or personalized jewelry, final sale items, or items that have been worn or altered.If you would like to exchange an item for a different size or style, please contact us as soon as possible. We will assist you in processing the exchange based on product availability.

Thank you for supporting us at Lucky Number Twelve!

Our jewelry is crafted using a variety of different high-quality metals, including but not limited to sterling silver, 14k and 18k gold, stainless steel and various alloys. Each piece is carefully designed and made with attention to both style and durability. The metal composition of each individual item is listed in its product description to ensure that you have all the information you need to make an informed purchase.